Customer Service Books

Last updated: January 2, 2012
  1. Delivering Happiness: A Path to Profits, Passion, and Purpose
    1. Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh Published: June 7, 2010 Score: 19.94
  2. The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business
    2. The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business by Clayton M. Christensen Published: October 4, 2011 Score: 16.56
  3. The Thank You Economy
    3. The Thank You Economy by Gary Vaynerchuk Published: March 8, 2011 Score: 6.92
  4. Fish! A Proven Way to Boost Morale and Improve Results
    4. Fish! A Proven Way to Boost Morale and Improve Results by Stephen C. Lundin, Harry Paul, John Christensen and Ken Blanchard Published: March 8, 2000 Score: 4.49
  5. Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series)
    5. Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series) by Patrick Lencioni Published: February 2, 2010 Score: 2.83
  6. (7L) The Seven Levels of Communication: Go From Relationships to Referrals
    6. (7L) The Seven Levels of Communication: Go From Relationships to Referrals by Michael J. Maher Published: October 13, 2010 Score: 2.62
  7. UnMarketing: Stop Marketing. Start Engaging.
    7. UnMarketing: Stop Marketing. Start Engaging. by Scott Stratten Published: September 7, 2010 Score: 2.62
  8. Selling the Invisible: A Field Guide to Modern Marketing
    8. Selling the Invisible: A Field Guide to Modern Marketing by Harry Beckwith Published: March 1, 2001 Score: 2.45
  9. The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
    9. The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld and Rob Markey Published: September 20, 2011 Score: 2.13
  10. Raving Fans: A Revolutionary Approach To Customer Service
    10. Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard, Sheldon Bowles and Harvey Mackay Published: May 19, 1993 Score: 1.84
  11. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
    11. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri, Micah Solomon and Horst Schulze Published: April 7, 2010 Score: 1.47
  12. Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
    12. Permission Marketing: Turning Strangers Into Friends And Friends Into Customers by Seth Godin Published: August 1, 1999 Score: 1.43
  13. Retail Hell: How I Sold My Soul to the Store
    13. Retail Hell: How I Sold My Soul to the Store by Freeman Hall Published: October 18, 2010 Score: 0.9
  14. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service
    14. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service by Theodore Kinni and The Disney Institute Published: November 8, 2011 Score: 0.83
  15. Little Red Book of Sales Answers: 99.5 Real Life Answers that Make Sense, Sales, and Money
    15. Little Red Book of Sales Answers: 99.5 Real Life Answers that Make Sense, Sales, and Money by Jeffrey Gitomer Published: February 23, 2009 Score: 0.74
  16. Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
    16. Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know by Jeffrey H. Gitomer Published: June 12, 1998 Score: 0.7
  17. The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web
    17. The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web by Mari Smith Published: October 25, 2011 Score: 0.68
  18. Grouped: How small groups of friends are the key to influence on the social web (Voices That Matter)
    18. Grouped: How small groups of friends are the key to influence on the social web (Voices That Matter) by Paul Adams Published: December 1, 2011 Score: 0.62
  19. We First: How Brands and Consumers Use Social Media to Build a Better World
    19. We First: How Brands and Consumers Use Social Media to Build a Better World by Simon Mainwaring Published: June 7, 2011 Score: 0.62
  20. The Ultimate Question: Driving Good Profits and True Growth
    20. The Ultimate Question: Driving Good Profits and True Growth by Fred Reichheld Published: March 2, 2006 Score: 0.6
  21. Consumer Behavior, Ninth Edition
    21. Consumer Behavior, Ninth Edition by Michael R. Solomon Published: January 17, 2010 Score: 0.5
  22. Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business
    22. Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business by Josh Bernoff and Ted Schadler Published: September 14, 2010 Score: 0.47
  23. How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
    23. How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients by Jeffrey J. Fox Published: May 17, 2000 Score: 0.47
  24. Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone.
    24. Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone. by Mitch Joel Published: October 12, 2010 Score: 0.46
  25. Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
    25. Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations by Leonard Berry and Kent Seltman Published: May 19, 2008 Score: 0.45

See also:

  1. Marketing & Sales Books
  2. Marketing Books
  3. Sales & Selling Books
  4. Marketing Consumer Behavior Books
  5. Public Relations Books
  6. Advertising Books
  7. Python Programming Books
  8. Professional Basketball Books
  9. Astronomy Books
  10. Children's Thesaurus
  11. Canada Atlases & Maps
  12. Asian Georgia Travel Guides
  13. Leadership Training Books
  14. Teen Biographies & Memoirs
  15. Erotic Photography Books
  16. Ancient & Classical Arts & Photography Books
  17. Litigation Procedures
  18. Martin Luther Biographies