Customer Service Books

Last updated: January 2, 2012
  1. Delivering Happiness: A Path to Profits, Passion, and Purpose
    1. Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh Published: June 7, 2010 Score: 19.94
  2. The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business
    2. The Innovator's Dilemma: The Revolutionary Book That Will Change the Way You Do Business by Clayton M. Christensen Published: October 4, 2011 Score: 16.56
  3. The Thank You Economy
    3. The Thank You Economy by Gary Vaynerchuk Published: March 8, 2011 Score: 6.92
  4. Fish! A Proven Way to Boost Morale and Improve Results
    4. Fish! A Proven Way to Boost Morale and Improve Results by Stephen C. Lundin, Harry Paul, John Christensen and Ken Blanchard Published: March 8, 2000 Score: 4.49
  5. Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series)
    5. Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series) by Patrick Lencioni Published: February 2, 2010 Score: 2.83
  6. (7L) The Seven Levels of Communication: Go From Relationships to Referrals
    6. (7L) The Seven Levels of Communication: Go From Relationships to Referrals by Michael J. Maher Published: October 13, 2010 Score: 2.62
  7. UnMarketing: Stop Marketing. Start Engaging.
    7. UnMarketing: Stop Marketing. Start Engaging. by Scott Stratten Published: September 7, 2010 Score: 2.62
  8. Selling the Invisible: A Field Guide to Modern Marketing
    8. Selling the Invisible: A Field Guide to Modern Marketing by Harry Beckwith Published: March 1, 2001 Score: 2.45
  9. The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
    9. The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld and Rob Markey Published: September 20, 2011 Score: 2.13
  10. Raving Fans: A Revolutionary Approach To Customer Service
    10. Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard, Sheldon Bowles and Harvey Mackay Published: May 19, 1993 Score: 1.84
  11. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
    11. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri, Micah Solomon and Horst Schulze Published: April 7, 2010 Score: 1.47
  12. Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
    12. Permission Marketing: Turning Strangers Into Friends And Friends Into Customers by Seth Godin Published: August 1, 1999 Score: 1.43
  13. Retail Hell: How I Sold My Soul to the Store
    13. Retail Hell: How I Sold My Soul to the Store by Freeman Hall Published: October 18, 2010 Score: 0.9
  14. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service
    14. Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service by Theodore Kinni and The Disney Institute Published: November 8, 2011 Score: 0.83
  15. Little Red Book of Sales Answers: 99.5 Real Life Answers that Make Sense, Sales, and Money
    15. Little Red Book of Sales Answers: 99.5 Real Life Answers that Make Sense, Sales, and Money by Jeffrey Gitomer Published: February 23, 2009 Score: 0.74
  16. Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
    16. Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know by Jeffrey H. Gitomer Published: June 12, 1998 Score: 0.7
  17. The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web
    17. The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web by Mari Smith Published: October 25, 2011 Score: 0.68
  18. Grouped: How small groups of friends are the key to influence on the social web (Voices That Matter)
    18. Grouped: How small groups of friends are the key to influence on the social web (Voices That Matter) by Paul Adams Published: December 1, 2011 Score: 0.62
  19. We First: How Brands and Consumers Use Social Media to Build a Better World
    19. We First: How Brands and Consumers Use Social Media to Build a Better World by Simon Mainwaring Published: June 7, 2011 Score: 0.62
  20. The Ultimate Question: Driving Good Profits and True Growth
    20. The Ultimate Question: Driving Good Profits and True Growth by Fred Reichheld Published: March 2, 2006 Score: 0.6
  21. Consumer Behavior, Ninth Edition
    21. Consumer Behavior, Ninth Edition by Michael R. Solomon Published: January 17, 2010 Score: 0.5
  22. Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business
    22. Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business by Josh Bernoff and Ted Schadler Published: September 14, 2010 Score: 0.47
  23. How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
    23. How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients by Jeffrey J. Fox Published: May 17, 2000 Score: 0.47
  24. Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone.
    24. Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone. by Mitch Joel Published: October 12, 2010 Score: 0.46
  25. Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
    25. Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations by Leonard Berry and Kent Seltman Published: May 19, 2008 Score: 0.45

See also:

  1. Marketing & Sales Books
  2. Marketing Books
  3. Public Relations Books
  4. Sales & Selling Books
  5. Marketing Consumer Behavior Books
  6. Advertising Books
  7. Alternate History Science Fiction Books
  8. Literature Encyclopedia
  9. Samuel Champlain Biographies
  10. Maritime Law
  11. Madagascar & Comoros Travel Guides
  12. Children's Flower & Plant Books
  13. US Biographies & Memoirs
  14. Historical Religion & Spirituality Books
  15. Children's Spanish Books
  16. Frankfurt Travel Guides
  17. Serbo-Croatian Foreign Reference
  18. Glenn Gould Biographies